Question 1

Do you handle patient transport billed via health insurance?

Accepted Answer

Yes. We bill directly with all statutory and private health insurers. All you need is a medical prescription for transport (“Muster 4”).

Question 2

What is a transport prescription (“Muster 4”)?

Accepted Answer

It is the prescription for patient transport that your doctor issues, confirming that the ride is medically necessary. Simply bring it along to the ride – we take care of the billing.

Question 3

Do I need approval from my insurer?

Accepted Answer

For many rides (e.g. dialysis, oncology treatment, care level with limited mobility, or markers aG/Bl/H) no prior approval is needed. For other outpatient rides the insurer approves in advance – we are happy to advise and help with the application.

Question 4

What does a medical ride cost me?

Accepted Answer

For a prescribed ride you only pay the statutory co-payment: 10% of the fare, minimum €5 and maximum €10 per ride. Exempt insured persons pay nothing.

Question 5

What is the difference between a patient ride and a medical transport?

Accepted Answer

A patient ride is a trip without medical care – e.g. seated in a car or in a wheelchair. A medical transport with care (e.g. lying down, with a paramedic) is handled by the emergency services. We provide seated patient transport.

Question 6

Do you drive regularly to dialysis, radiotherapy or rehab?

Accepted Answer

Yes. Especially for series treatments such as dialysis, chemo- or radiotherapy and rehab we set up fixed, recurring appointments – punctual, reliable and with direct billing via your insurer.

Question 7

Do you transport wheelchair users?

Accepted Answer

We offer seated patient transport in a car and accompany you from your door to your destination. We take your foldable wheelchair or rollator along. For lying transport or special wheelchair transport, please contact us in advance.

Question 8

What is the fastest way to order a taxi?

Accepted Answer

The fastest way is by phone: Giengen 07322 / 9089692, Heidenheim 07321 / 9247476. You can also reach us around the clock via WhatsApp or the contact form on the website.

Question 9

Can I pre-book a ride?

Accepted Answer

Yes, anytime. For airport transfers, dialysis and regular appointments we recommend booking in advance so the right vehicle is ready on time.

Question 10

How far in advance should I book?

Accepted Answer

For normal rides a quick call is often enough. For airport transfers, early morning appointments or larger groups it is best to book one or two days ahead.

Question 11

Can I arrange fixed, recurring rides?

Accepted Answer

Yes. Whether to work, school or treatment – we are happy to set up regular rides at fixed times.

Question 12

Are you really available around the clock?

Accepted Answer

Yes, Brenztaxi is available 24 hours a day, 7 days a week – including Sundays and public holidays.

Question 13

Are there fixed prices, for example to the airport?

Accepted Answer

For longer distances and airport transfers we are happy to agree a fixed price on request. Just mention it when booking – then you know the price before the ride.

Question 14

How is the fare calculated?

Accepted Answer

Rides within town and the local area are billed by the official taxi tariff. For longer distances a fixed price is possible on request. You can get a rough estimate using our fare calculator.

Question 15

How can I pay?

Accepted Answer

Cash or by debit/credit card. Medical rides are billed directly with your insurer, business trips by invoice.

Question 16

Do I get a receipt or invoice?

Accepted Answer

Of course. On request you receive a receipt for every ride; business and medical rides are billed properly.

Question 17

What happens if my flight is delayed?

Accepted Answer

No problem: for pre-booked airport pick-ups we keep an eye on your arrival time and adjust the pick-up. You do not need to call separately.

Question 18

Where do I meet the driver at the airport?

Accepted Answer

We arrange this when you book. Usually the driver waits at the exit of the arrivals hall; if needed you can reach them by phone.

Question 19

Which areas do you serve?

Accepted Answer

Giengen, Heidenheim and the entire Heidenheim district plus neighbouring towns. We also handle airports (e.g. Stuttgart or Munich) and long-distance trips nationwide.

Question 20

Do you offer child seats?

Accepted Answer

When booking in advance we provide a suitable child seat or baby car seat where possible. Simply tell us the age and number of children when booking.

Question 21

Can my pet come along?

Accepted Answer

We are happy to take small animals and dogs. Please let us know the size when ordering so the right vehicle comes.

Question 22

Do you have room for lots of luggage or several people?

Accepted Answer

Yes. Tell us the number of people and luggage when booking, then we send the right vehicle – a larger van too if needed.

Question 23

I left something in the taxi – what now?

Accepted Answer

Please get in touch as soon as possible by phone or at info@brenztaxi.de. We keep lost items safe and return them to you as quickly as possible.

Your taxi in Giengen & Heidenheim – around the clock.

Taxi & patient transport in Giengen and Heidenheim

Taxi rides

Patient transport

Dialysis trips

Rehab & discharge

School transport

Airport transfer

Courier service

Business rides

Senior transport

Patient transport – billed directly with your insurer

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